Do you charge for shipping?

No, there are no shipping charges in India; shipping is chargeable in case of international orders.

How long does it take for an order to get delivered?

We aim to deliver orders to you within 5-15 business days.

What if I am not available to receive my order?

You will be informed as soon as your order is dispatched . Our logistics provider will then reach you to deliver the order. In case you are not available to take the delivery on the first attempt, you may suggest a preferred time of delivery.
An attempt is made to deliver the order at your preferred time. If no one is available to receive your order at this time, a second attempt is made after confirming with the customer. If the order is not received at the second attempt, then the order comes back to our warehouse.
The order will be cancelled and your refund as Simroz Coupon code, if any, will be processed within 7 days.

How can I track my order?

Once your order has been dispatched, you will receive an email containing the shipment details for your order. The AWB No., ie. Air Way Bill Number, is the tracking no. through which you can track your parcel.

What if I have received the damaged parcel?

If you receive a damaged parcel, please DO NOT accept it and inform us at support@simroz.com.

We make sure that all the parcels are perfectly packed and wrapped with security tapes when they are dispatched from our order-processing unit. Simroz.com will not be responsible for lost items if you accept a damaged parcel.

What if I have received an incorrect order?

If you have received a product/order you did not order, please DO NOT accept the order.
If it was accepted by someone else, then please inform us about the order at support@simroz.com, and we will get that shipped back to our warehouse.
If reverse pickup is not possible at our end, we would request you to please return to our warehouse at,

20-A, Kherabad Road, Meerakot Chownk, Amritsar, 143001
Used, damaged products or products with missing accessories (back support, clips, tags, buttons, laces, trims, labels, etc.) will not be accepted.